Shipping + Return Policy
All packages are shipped first class with insurance. Estimated time of delivery is 3 to 5 business days from date of fulfillment, but may be delayed due to Covid-19.
You will be charged a flat rate of $9 or $15 depending on the weight of your order.
All packages are shipping first class package international. Estimated time of delivery is 11- 20 business days from date of fulfillment, but may be delayed due to Covid-19.
You will be charged a flat rate of $30.
Customs Fee is the responsibility of the customer to pay and may vary based on your country.
If you are not completely satisfied with your product, you may exchange it. We do not offer refunds. Exchanges are offered for up 14 business from when you received your product. The customer would be liable for shipping the product back and paying shipping on returning the product. Collarbone Jewelry will ship the exchanged item back at no charge to the customer.
We inspect all items carefully before we ship, but if an item shows up broken or defective we will be glad to exchange it for you. Please let us know within 5 days of receiving your purchase.
Items should be shipped back to:
PO BOX 9209
Pittsburgh, PA 15224